Online Training
Online Training
Frontline Staff Skills Course – "Essential Skills for Salon Success"
Empower your team with the skills to deliver exceptional client experiences. This course covers customer service mastery, effective communication, and productivity strategies designed to boost client retention and sales. Staff will also learn how to support the 2IC in managing daily salon operations.
Salon Owner Course – "Leadership, Growth & Retention Mastery"
Unlock the secrets to building a high-performing, motivated team. This course equips salon owners with proven strategies for staff retention, implementing KPIs, designing commission structures, and developing clear career paths — all while reducing your workload and maximizing growth.
2IC Leadership Course – "Stepping into Salon Leadership"
Develop the skills to lead with confidence as a Second-in-Charge. This course prepares 2ICs to manage staff, handle customer concerns, and support the salon owner in running daily operations. Gain the tools to lead effectively, solve problems, and drive team performance.
Expansion & Growth Masterclass – "Scaling Your Salon with Confidence"
Learn how to expand your salon without breaking the bank. This course reveals practical strategies for opening new locations, developing staff leaders, and implementing scalable systems — all while keeping costs low and maintaining salon quality.
Success Stories
1. Empowering a Healthcare Business to Attract Top Talent
The owner of a healthcare facility was growing increasingly frustrated. Despite their best efforts, they couldn’t seem to attract skilled nurses, and their staffing shortages were starting to impact patient care. When we began working together, it was clear that the business wasn’t highlighting what made it a great place to work.
Through coaching sessions, we redefined their employer brand — focusing on what made their workplace special. We improved job ads, emphasizing growth opportunities, team culture, and flexibility. I also helped the owner develop a structured interview process to ensure they identified and hired the right talent.
But recruitment was only part of the solution. We spent time working on leadership strategies, ensuring the owner knew how to engage their team, build trust, and foster a positive workplace culture that would encourage new hires to stay long-term.
Over the following months, the business began attracting more experienced nurses. Not only did they successfully fill key roles, but staff retention improved, and word spread that this healthcare facility was a desirable place to work. The owner now leads with confidence, and their business has built a strong reputation for both care and culture.
2. Transforming an Automotive Workshop into a High-Performing Business
The owner of a growing automotive workshop found himself overwhelmed. Despite the business expanding rapidly, he struggled to step away without things falling apart. Staff relied heavily on him for direction, and without a clear structure in place, day-to-day operations felt chaotic.
In our coaching sessions, we focused on creating clear roles within the team, ensuring key staff were equipped to take on leadership responsibilities. We introduced a performance management system that provided clarity around expectations, accountability, and results.
A major turning point came when the owner shifted his mindset. He learned to delegate with confidence, empowering his team rather than micromanaging them. By trusting his staff and focusing on leadership development, he gained the freedom to focus on bigger-picture goals.
Over time, the workshop became noticeably more efficient. Customer satisfaction improved as staff felt more confident in their roles, and revenue climbed as the business ran more smoothly. Today, the owner no longer feels tied to daily operations — his team drives the business forward while he focuses on growth and strategy.
3: A Chef’s Dream Restaurant Brought to Life
When I first met the chef, he was brimming with ideas — ambitious dishes, a bold restaurant concept, and a passion for creating memorable dining experiences. But behind the excitement was uncertainty. He was struggling to balance creativity with the financial realities of running a restaurant.
Together, we developed a strategy that combined his artistic vision with smart business decisions. We structured his menu to ensure profitability without compromising creativity, introduced a streamlined approach to managing suppliers, and built a marketing plan that captured his brand’s unique identity.
Our coaching sessions also focused heavily on leadership — empowering the chef to guide his team with confidence and foster a positive, productive kitchen culture.
When the restaurant launched, it didn’t just open — it made an impact. The business gained media attention, attracted a loyal customer base, and exceeded its revenue targets within the first six months. What started as a dream quickly became a thriving reality, powered by smart strategy and focused leadership.
4: Reviving a Struggling Bar with New Strategies
The owner of a Sydney bar was facing declining sales, and the once-busy venue was losing its appeal. Customers who once frequented the space seemed to have moved on, and marketing efforts weren’t gaining traction.
Through coaching, we focused on redefining the bar’s identity and improving the customer experience. We introduced themed nights designed to draw in specific crowds, trained staff to engage customers better and upsell effectively, and launched a social media campaign that reconnected the bar with the local community.
The results were immediate — weekend sales increased by 40%, and the bar’s themed events became a hit, creating a fresh buzz that brought customers back through the doors. Today, the bar continues to thrive, with its renewed energy driving consistent growth.
5: Coaching an AI Entrepreneur to Launch a Thriving Tech Business
The entrepreneur behind a promising AI concept had the technical expertise but lacked the business know-how to bring the idea to life. They struggled with refining their business model, crafting a compelling pitch, and building a marketing strategy that would attract clients.
Through coaching, we developed a clear roadmap for launching their product — covering everything from positioning to customer acquisition. We worked on building partnerships, refining their sales approach, and strengthening their investor pitch.
Within a year, they secured a six-figure investment, partnered with major tech companies, and successfully expanded into healthcare, finance, and education sectors. Today, their platform is recognized as one of the most promising AI solutions in the industry.
6: From Personal Setback to Entrepreneurial Triumph
Starting over wasn’t easy. After a difficult divorce, my client found themselves facing uncertainty — both personally and professionally. With limited resources and low confidence, they knew they wanted to turn their passion for interior design into a business but didn’t know where to begin.
Through coaching, we worked on rebuilding their mindset and turning that passion into a clear business strategy. Together, we identified their niche — high-end, ethically sourced rugs — and created a distinct brand identity that resonated with designers and boutique stores.
I guided them through content creation, social media marketing, and a pricing strategy that ensured healthy profit margins. Equally important was our focus on mindset — building resilience, overcoming self-doubt, and shifting their perspective from “starting over” to “starting fresh.”
Within two years, their business was thriving. They expanded their product line, built a strong online presence, and secured partnerships with major design studios. What began as a daunting life transition transformed into a national success story — a business that brought financial stability and a renewed sense of purpose.